Frequently Asked Questions

What is Dicemates?

Dicemates is an online marketplace where you can buy and sell new and used board games. Search for games listed by name, description, mechanics, themes, individual sellers, or gaming stores.

Why choose Dicemates?

Dicemates handles all payment processing, provides buyer and seller reviews, and applies Search Engine Optimization to every listing (so your games show up for sale in Google searches!), making us the fastest, easiest, and most secure way to sell your games online.

What payment methods are supported?

Dicemates handles all transactions through Stripe. All major credit and debit cards are supported.

What is the refund policy on Dicemates?

Refunds are handled on a case by case basis. The seller can choose to refund the buyer a full or partial amount at their discretion. If you have any additional questions or concerns, please email us at support@dicemates.com

How much does it cost to sell on Dicemates?

There is a 5% sellers fee when your game sells. There are no fees to create listings or remove listings if your game didn't sell. The fee is assessed on the final sale price, including shipping.

How can I contact Dicemates for support?

Email us at support@dicemates.com

How do I ship my games?

We recommend using USPS flat rate shipping envelopes and boxes, they're free at your local post office or online at USPS.com.

PirateShip.com is our favorite way to purchase shipping labels, most games can be sent anywhere in the US for under $12 using their rates.

I don't see my Local Game Store on your map.

Email us at support@dicemates.com